Client Stories

What changes when the operations finally work.

Case 01 — Operations Hub · Supplement brand · $800K

The Sunday spreadsheet was costing twelve hours a week.

The brand

A founder-led supplement brand. $800K revenue. Three co-manufacturers. Forty-two SKUs. One founder making every operational decision through a master spreadsheet only she understood.

The problem

Every Sunday: three hours of reconciliation. A supplier changed an excipient — three specification documents still said the old one. Nobody caught it until a wholesale buyer asked about allergens.

"I knew it was broken. I just didn't know how broken until someone asked me a question I couldn't answer in under an hour."

What we built

A custom Operations Hub linking every product, formula, batch and supplier. When any supplier changes, every connected record surfaces for review automatically.

The outcome

✓12+ hours per week reclaimed
✓Zero batch errors from outdated supplier info in Q1
✓New team members operational in two days

12 hrs/week reclaimed · Zero supplier errors in Q1

"The Sunday spreadsheet is gone. I didn't realise how much headspace it was taking until it disappeared." — Founder, supplement brand · Hyderabad
Case 02 — Compliance & Traceability · Clean beauty · $1.2M

Three months to audit-ready. No idea where to start.

The brand

A clean beauty brand. $1.2M revenue. A co-manufacturer in New Jersey, ingredient suppliers across four countries.

The problem

A retail buyer asked about lot traceability. They had COAs in a Google Drive folder. Finding a batch's full documentation trail took hours. Three months until a retail expansion requiring documented compliance.

"We'd been told we needed better documentation. Nobody told us what that actually meant until we were three months out from needing it."

What we built

A Compliance and Traceability system. Every ingredient, lot, supplier and batch linked and retrievable in one search. Mock audit walkthrough in week six.

The outcome

✓Passed FSMA compliance audit on first attempt
✓Full lot traceability retrievable in under five minutes
✓COA management time cut from two hours to fifteen minutes

FSMA 204 compliant 9 months early · First-pass audit

"We walked into the audit with confidence we'd never had before. The system did the work. We just showed up." — Co-founder, clean beauty brand · Los Angeles
Case 03 — Wholesale Operations · Functional food · $500K

Thirty-five accounts. Managed from memory and email.

The brand

A solo-founder functional food brand. $500K revenue. Thirty-five wholesale accounts across natural grocery, specialty retail and foodservice.

The problem

Adding five new accounts in one month broke the system. Three orders shipped with incorrect quantities. One retailer was oversold product that didn't exist.

"I was spending my mornings managing spreadsheets and my evenings apologising to buyers."

What we built

A Wholesale Operations system with a full account database, order management from PO to fulfilment, and real-time inventory allocation.

The outcome

✓Order errors eliminated in the first month
✓Account management time from 3+ hours to under 45 minutes
✓Zero inventory oversell incidents in Q1

Order errors: zero · Management time down 70%

"I spent my first morning managing the system without opening my email. That was the moment I knew it worked."— Founder, functional food brand · New York